Shipping & Returns
How do I make a return?
Unused products may be returned within 30 days to:Pet Tech Returns2/92 Balliang StSouth Geelong VIC 3220Please include a note in the packaging with your name and order number. Returns are normally processed within 2 business days of receipt to our wa
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracki
What if my package gets lost or arrives damaged?
At Pet Tech, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
What is your shipping policy?
Australian Shipping. Free Standard Shipping for orders over $49.99. Express Post $8.95. Orders placed before 10am are shipped the same business day from our warehouse located in Geelong, VIC. Standard shipping can be up to 10 business days. Express s
How do I cancel my order?
If you wish to cancecl your order please email and we will do our best to accomodate your request:. [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have b